Okay

Welcome to Doitmax Themes's Support Area

Please include the following information to ensure a fast resolution of the issue:


  1. Purchase Code ( Find purchase code )
    The Purchase Code is needed to create a ticket for a certain theme. Without the Purchase code you cannot create any tickets except in the general area.
  2. URL of your website ( In a private reply after you've created the ticket, if you want the URL private )
    If an issue occurs on a specific page please include the URL of that page.
  3. Include WordPress admin information ( IMPORTANT: In a private reply after you've created the ticket )
    In most cases we need access to the WordPress admin panel to see and debug the issue.
  4. Include FTP access information ( IMPORTANT: In a private reply after you've created the ticket )
    Sometimes we need to access the theme's code to debug an issue, so it would be best to include this information from the start.

  Featured Articles

My Wordpress Theme isn't working, what should I do?

If you have purchased a theme and are having trouble installing it, the following steps may help you to solve this issue: Read any help documentation ...

Read Article

What support do we offer?

Theme support is offered only to verified customers. Support requests send by email, twitter or any other method will be redirected back to this support ...

Read Article

Support Policy

First and foremost let us thank you for purchasing one of our themes! If you are expecting any problems setting up your theme we will do our utmost to answer all ...

Read Article

  Public Ticket Activity

German NAVARRO Welcome Teaser CSS   Updated 1 week ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi, you can change the welcome teaser with this custom css code: #welcomeTeaser { [..]your styles[...] } for the top left and right position properties you should add the !important ... German NAVARRO Page tittle CSS   Updated 1 week ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi Navarro, unfortunately the position of the title cannot be changed. You can hide the excerpt by adding some "Custom CSS" code at the "General > Others" tab of your Invictus theme ... Rene Richter Invictus Version 4   Updated 2 weeks ago   4   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Schau einfach bei Facebook vorbei. Da bekommst du in Kürze alle Informationen. Charlie Wan Responsive Vimeo and Youtube   Updated June 23, 2016   3   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi, just recognized you are using an outdated theme version (3.3.1). Is there any reason why you are not using the latest version 3.3.4? This might be the cause of your problem. Dominique Homepage menu does not work(?)   Updated June 21, 2016   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi, yep, this is correct. It's also explained in the themes documentation. http://help.doitmax.de/invictus/ Anyway. Thanks for sharing ;) Amir featured image dosent show as background   Updated June 2, 2016   7   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: You are welcome! Feel free to ask again if you need any further help or information. Regards, doitmax LaRae Masonry infinite scroll on home page   Updated May 30, 2016   3   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi, 1) Yes, you can change the option "Fullsize masonry grid columns" to set the amount of colums from 3 up to 6 at the page options for the respective page. 2) No sorry, not actually with ... LaRae Masonry Home Page Loading Slow   Updated May 30, 2016   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi LaRae, if you are expecting slow loading times you should consider to reduce the file size of your images. 200-300kb each is still large for images at this size. I have checked the page and ... J Lang Menu doesn't work after a new fresh install with the dummy file   Updated May 26, 2016   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Lets keep it in one place to have the problem threaded in one ticket. Closing this one. Reference Ticket: https://doitmax.ticksy.com/ticket/714600 J. L.Langevin Menu doesn't work   Updated May 26, 2016   19   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi, thanks for the video and sorry for the late reply. We had some holidays here in Germany. Can you please send me your login details again via private reply or email?  This would help ... Avery Stop autoplay for mobile only   Updated May 23, 2016   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi, videos do not play automatically at all on mobile devices. This is a limitation of mobile devices to save data traffic. The videos are preloaded and unfortunately there is no other way to ... Paul Christianson App DropDown Banner   Updated May 23, 2016   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi, you have to add the code to the header.php file in the root Invictus theme folder. Just place it before the closing < /head > tag. Patrick W Cutler Responsive Design Does Not Work at All   Updated May 19, 2016   7   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: "If this isn't working in the next 24 hours, I'm going to ask for my money back and I will take down this theme". "Comment posted 14 hours ago". 9:00pm CET. "Refund Request sent May 19, ... Paul Christianson Bug - Font Resize   Updated May 13, 2016   5   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp: Hi, glad we could help you out with this one. Please let me know if you still need any help or information! Kevin Christensen Uploading Dummy Content Problems   Updated May 11, 2016   3   Invictus - A Premium Photographer Portfolio Theme Most recent comment from J Lang: The same reply two months ago before the last update: ....This is due to copyright reasons of the images. The next update comes with dummy images to import and those messages are ...
https://doitmax.ticksy.com/