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Welcome to Doitmax Themes's Support Area

Please include the following information to ensure a fast resolution of the issue:


  1. Purchase Code ( Find purchase code )
    The Purchase Code is needed to create a ticket for a certain theme. Without the Purchase code you cannot create any tickets except in the general area.
  2. URL of your website ( In a private reply after you've created the ticket, if you want the URL private )
    If an issue occurs on a specific page please include the URL of that page.
  3. Include WordPress admin information ( IMPORTANT: In a private reply after you've created the ticket )
    In most cases we need access to the WordPress admin panel to see and debug the issue.
  4. Include FTP access information ( IMPORTANT: In a private reply after you've created the ticket )
    Sometimes we need to access the theme's code to debug an issue, so it would be best to include this information from the start.

  Featured Articles

My Wordpress Theme isn't working, what should I do?

If you have purchased a theme and are having trouble installing it, the following steps may help you to solve this issue: Read any help documentation ...

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What support do we offer?

Theme support is offered only to verified customers. Support requests send by email, twitter or any other method will be redirected back to this support ...

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Support Policy

First and foremost let us thank you for purchasing one of our themes! If you are expecting any problems setting up your theme we will do our utmost to answer all ...

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  Public Ticket Activity

J Lang Menu doesn't work after a new fresh install with the dummy file   Updated 1 day ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Lets keep it in one place to have the problem threaded in one ticket. Closing this one.Reference Ticket:https://doitmax.ticksy.com/ticket/714600 J. L.Langevin Menu doesn't work   Updated 1 day ago   19   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,thanks for the video and sorry for the late reply. We had some holidays here in Germany. Can you please send me your login details again via private reply or email?  This would help to see ... LaRae Masonry infinite scroll on home page   Updated 1 day ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from LaRae:Ok, after looking around with fresh eyes today I finally found that infinite scroll button for the home page so that's fixed.However, now I am wondering:1) if there is a way to change the image ... Amir featured image dosent show as background   Updated 1 day ago   1   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Amir:http://animationshowreel.co.il/wp-admin admin name - admin admin password - m1e2i3t4a5l6 FTP Username: invictius@animationshowreel.co.ilFTP server: ftp.animationshowreel.co.ilFTP & ... Avery Stop autoplay for mobile only   Updated 5 days ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,videos do not play automatically at all on mobile devices. This is a limitation of mobile devices to save data traffic. The videos are preloaded and unfortunately there is no other way to do it at ... Paul Christianson App DropDown Banner   Updated 5 days ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi, you have to add the code to the header.php file in the root Invictus theme folder. Just place it before the closing < /head > tag. Patrick W Cutler Responsive Design Does Not Work at All   Updated 1 week ago   7   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:"If this isn't working in the next 24 hours, I'm going to ask for my money back and I will take down this theme". "Comment posted 14 hours ago". 9:00pm CET."Refund Request sent May 19, 2016 ... Paul Christianson Bug - Font Resize   Updated 2 weeks ago   5   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,glad we could help you out with this one. Please let me know if you still need any help or information! Kevin Christensen Uploading Dummy Content Problems   Updated 2 weeks ago   3   Invictus - A Premium Photographer Portfolio Theme Most recent comment from J Lang:The same reply two months ago before the last update:....This is due to copyright reasons of the images. The next update comes with dummy images to import and those messages are gone ... Rene Richter Backend Plugin Probleme   Updated 2 weeks ago   20   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,yep, maybe this error is due to an ajax loading error as a result from the previous error message that is blocking the request. Jemiah Video Background not playing   Updated 2 weeks ago   4   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi, thank you for the feedback and i am glad you have figured it out. Feel free to ask again if you need any further help or information. Regards, doitmax Paul Christianson Video Embed | Blog Template   Updated 2 weeks ago   6   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:I am sorry, but both was not planned to use or work.The portfolio template is designed to showcase attached gallery categories or photo posts and no other content except some text. So it was never ... Paul Christianson Gravity Forms Issue   Updated 3 weeks ago   3   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Just saw the solution in the other topic from Rene. Please let me know if this helps to solve your problem. Patrick W Cutler How do I do anything?   Updated 3 weeks ago   4   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Great, feel free to ask again for any help or information :)Regards, doitmax Patrick W Cutler YouTube Videos Won't Play   Updated 3 weeks ago   4   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,thank you for the feedback and i am glad you have figured it out. Feel free to ask again if you need any further help or information. Regards, doitmax
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