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Hi and welcome to our Help Desk.

First and foremost let me thank you for purchasing one of our themes! I appreciate your confidence.

If you are expecting any problems setting up your theme, having trouble using any theme features, or have discovered a bug, we will do our best to help and answer your request as soon as possible.

Support is offered weekdays and our support team is based in Germany (CET). Please be aware of any time difference and remember potentially slower response times due to it.


Search in old Support Board

You can still search the old support board for a solution or any other kind of help or information you need. The old support board is still online at http://oldsupport.doitmax.de but creating new posts or topics is deactivated.

Unresolved Tickets

If you have unresolved tickets in the old board, please create a new ticket here and copy the old text to the new topic with a link to the ticket in the old board.

Visit old support board »

Regards,
Dennis aka 'doitmax'

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Support Policy

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  Public Ticket Activity

Jon Flickr full size backgrounds not displaying, thumbnails are   Updated 3 hours ago   3   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Jon:http://grimsonvideo.com/home/http://grimsonvideo.com/home/photos/http://grimsonvideo.com/home/sample-page/ Grit Fotogrösse   Updated 9 hours ago   1   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Grit:Auf der startseite (berlin-hochzeitsfotograf.net) sind fotos hinterlegt wellche eine Grösse von 1536 × 1022 Pixel ... Robyn Image sizing and load time   Updated 12 hours ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,sorry for the late reply.I recommend to upload images with a maximum file size of 450KB each and in large scale. There are several image optimizer out there to do this job. The theme resizes ... Gurmeet Singh Ghataurey Uploading wordpress   Updated 5 days ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,you can use the ZIP file with the WordPress theme installation process when you navigate to "Appearance > Themes" and then choose "Add new". When you are prompt to upload a file please choose the ... Dave install dummy help   Updated 1 week ago   7   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dave:Thanks Dennisappreciated ;) Fabio Thumbnail slider   Updated 1 week ago   6   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Fabio:No changes in the scripts and only few changes in the CSS but not related to the thumbnail (you can see the child style.css). If I'm not wrong, this problem was there before I started customizing the ... Seamless Media Various Problems after WP/Invictus Updates   Updated 1 week ago   3   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,sorry for the late reply. I wrote an answer but somehow i did not send it or it wasn't saved so i thought i answered your ticket.Anyway, here is the answer:1) The problem with the mouse over slide ... German NAVARRO CSS To center align top Menu   Updated 1 week ago   7   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,do you have any working examples to check your last two reported issues? The link below is showing the default left aligned menu. Would be great to have a look at those two things. matt Page Title & Google   Updated 2 weeks ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,to have more control over your SEO settings and appearance in search results like Google Search i would recommend to use a plugin like SEO by YOAST. With this plugin you can nearly control ... Maria Salvat Perarnau Video on Front Page   Updated 2 weeks ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,what exactly did you setup on the respective photo post? Can you please post the video URL to show in the photo post on a full size gallery?Also did you set a featured image too for the video ... Luigi Contact form not working   Updated 2 weeks ago   5   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,can you please go to the "Settings > Emails" option tab and enter your SMPT mail username and password at the respective fields. Then save the changes and try to send a test email at the bottom of ... Tatiana Not finding photos   Updated 2 weeks ago   2   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Hi,can you please install the plugin "Regenerate Thumbnails" run it once and try it again? If this doesn't help please get back to us. Please also make sure the images are available in your media ... Fabio Welcome teaser   Updated 3 weeks ago   10   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Fabio:Yes, close. Thanks Fabio Typography   Updated 3 weeks ago   10   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Fabio:No, you can close. I thought this was a "Child-Theme-proof" theme. Now that I have poked in your code I got it. Fabio Navigation Pulldown Background   Updated 3 weeks ago   8   Invictus - A Premium Photographer Portfolio Theme Most recent comment from Dennis Osterkamp:Ok, let me check this.
https://doitmax.ticksy.com/