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Support Policy

First and foremost let us thank you for purchasing one of our themes!

If you are expecting any problems setting up your theme we will do our utmost to answer all your questions as soon as humanly possible but please be patient during busy periods. Our support team is based in Germany (CET) so please be aware of any time difference. Please be mindful of potentially slower response times due to time difference.

The forums will be monitored Monday through Friday and questions will be answered in order received.


Membership

All your membership information (like your name, email address, username, password, purchase code) will never be shared with any third parties. We have the right to immediately terminate any account that is involved in any suspicious activity.


Documentation & Search before posting

Before asking questions within the support forums, please be sure that you have read the documentation related to the product you are using.

Also please use the search form on this HelpDesk. It is very likely that you're question has already been answered. You will save the time to write a new post and us the time to answer this question again. As you can see, its a win-win situation ;-)


Scope of Support

If you are requesting support for custom modifications to the theme's default code, we are happy to assist you with minor modifications that require only a few lines of code. We don't offer support for customisations, administration of your Installation or 3rd party installations and issues occurring from using those. Support covers getting setup, trouble using any features, and of course bug fixes. Regretfully we cannot provide support for modifications or 3rd party plugins.


Conclusion

We would like to thank all of you for your confidence and hope we can make our themes even better with your help.

Thanks, hope you enjoy the themes.